With online shopping at an all-time high, providing an outstanding customer experience has never been more important for DTC brands. COVID-19 has reiterated how critical it is for brands to seamlessly embed technology into all stages of the customer journey. From operational efficiency to full visibility for both brands and customers, data-driven technology is no longer a nice to have; it’s a must have for brands that intend to stick around.
happen after they click ‘buy’)
Retention and LTV are at the heart of every online retail business. The data says it all: it costs five times
So you clicked the ‘Buy’ button. Christmas is fast approaching and that gadget you intended to put under the tree still hasn’t arrived. Or maybe it came