Our Story

It started with some veggies

Just a few years ago, we started off as an online grocery store delivering fresh produce to consumers. With great products, a differentiated brand, superb marketing, and original content, we were acing the customer experience. Everything was going great.

Well, almost everything.

 

No matter how hard we tried, we just couldn’t crack the last mile. Our brand was being damaged by bad delivery experiences, late packages, confusing return policies and more. 

The worst part? None of this was under our control, as it was handled by 3PLs (third-party providers). It was holding back our business, so we decided to tackle the issue ourselves.

Now we're here.

together with our local delivery team, we’re able to make deliveries faster significantly increasing customer satisfaction, AOV and retention. 

We had done it! With hard work and ingenuity, we had solved one of the biggest challenges in online retail and last-mile logistics.

Introducing Bond – The Post Purchase Company 

Meet our bold leaders who constantly challenge everyone at Bond to deliver the ultimate post purchase experiences.

The Bond Leaders
Bond’s Game-Changing Bold Vision
Designing Post Purchase Experiences
The Secret Behind Bond’s Flexible Business Model
Using Deep Learning and AI to Make Brands and Customers Happy
Learn about our data-driven business model
Reverses the Satisfaction Death Valley