It started with some veggies...
Just a few years ago, we started off as an online grocery store delivering fresh produce to consumers. With great products, a differentiated brand, superb marketing, and original content, we were acing the customer experience. Everything was going great.
Well, almost everything.
No matter how hard we tried, we just couldn’t crack the last mile. Our brand was being damaged by bad delivery experiences, late packages, confusing return policies and more.
The worst part? None of this was under our control, as it was handled by 3PLs (third-party providers), and we had no visibility into the delivery lifecycle. It was holding back our business, so we decided to tackle the issue ourselves.
Now we're here.
Together with our local delivery team, we’re able to make deliveries faster— significantly increasing customer satisfaction, AO, retention, and brand visibility.
We had done it! With hard work and ingenuity, we had solved one of the biggest challenges in online retail and last-mile logistics.
Introducing Bond – The Post Purchase Company